Shipping policy

***OUR SHIPPING PRICES DO NOT INCLUDE INSURANCE - IF YOU CHOOSE NOT TO UPGRADE TO INCLUDE INSURANCE WE CANNOT REFUND OR REPLACE ITEMS LOST IN THE MAIL***

Please contact us to upgrade your shipping to include tracking and insurance.

Items purchased without insurance cannot be replaced or refunded if lost in the mail. We highly recommend upgrading.

Because Express and Priority prices vary greatly, we are happy to provide a custom quote if you are interested upgrading.

***WE ARE NOT RESPONSIBLE FOR POSTAL DELAYS***

When crossing borders, it is common for postal delays to occur due to parcels being held up at customs, security, etc. This is out of our control and we cannot be held responsible for late deliveries.

If your delivery is late, we ask you to allow 30 business days to pass before we can consider it lost. At that point, if you have tracking, we are happy to contact our postal service to file a claim.

*** WE ARE NOT RESPONSIBLE FOR DUTIES AND TAXES UPON DELIVERY***

We cannot be held responsbile for customs and import duties that are charged once the package reaches its destination country. We have no control over these charges, and cannot tell you what they may be due to the fact that customs policies and import duties vary from country to country.

It may be a good idea to contact your local customs office for current charges before you order if you are concerned with what the final cost might be and thus insure no surprises with any unexpected charges.
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